Privacy Policy

Introduction

Carsmac Pty Ltd (ABN 66 600 269 181), trading as McCartney Real Estate (“McCartney Real Estate”, “we”, “our” or “us”), respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or engaging our services, you acknowledge that we may collect, use and disclose your personal information in accordance with this Privacy Policy and applicable Australian privacy laws.

Collection of Personal Information

We may collect personal information including:

  • Name
  • Residential and postal address
  • Email address
  • Telephone number
  • Date of birth
  • Identification documents where required
  • Financial information relevant to property transactions
  • Property ownership details
  • Information relating to your buying, selling, leasing or property management requirements

We collect this information when you:

  • Contact us or make an enquiry
  • Request an appraisal
  • Register to inspect a property
  • Buy, sell or lease property through us
  • Apply for a rental property
  • Submit a rental application
  • Apply for employment
  • Subscribe to marketing communications
  • Visit our website

How We Collect Information

Personal information may be collected directly from you, through our website, by telephone, email, in person, via inspection registration systems, from publicly available sources or from third parties authorised by you.

Use of Personal Information

We use your personal information to:

  • Provide real estate and property management services
  • Respond to enquiries
  • Manage sales and leasing transactions
  • Verify your identity where required
  • Comply with legal and regulatory obligations
  • Maintain client records
  • Communicate with you regarding our services
  • Send marketing communications where permitted by law

Identity Verification and AML/CTF Compliance

Where required by law, Carsmac Pty Ltd may collect, verify and retain identification information to comply with applicable Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) legislation and other legal and regulatory obligations.
This may include collecting and verifying government-issued identification documents and information regarding beneficial ownership, source of funds or source of wealth where required by law.

Disclosure of Personal Information

We may disclose your personal information to:

  • Vendors, purchasers, landlords and tenants involved in property transactions
  • Legal representatives
  • Financial institutions
  • Conveyancers
  • Property valuers and inspectors
  • Marketing providers
  • Technology and software providers
  • Government agencies and regulators where required by law
  • Third-party service providers assisting in our operations
  • We do not sell your personal information.

Marketing Communications

We may send you information about properties, market updates or our services where permitted by law. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe facility provided in our communications.

Website Analytics and Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic and personalise content.
You can disable cookies through your browser settings, although some website functionality may be affected.
Overseas Disclosure

Some third-party service providers engaged by Carsmac Pty Ltd may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure through physical, electronic and administrative safeguards.

While we endeavour to protect information transmitted electronically, no method of transmission over the internet can be guaranteed to be completely secure.

Access and Correction

You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date.

Requests should be made using the contact details below.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Changes to this Policy

We may amend this Privacy Policy from time to time. The most current version will always be available on our website.

Contact Us

Carsmac Pty Ltd
Trading as McCartney Real Estate
ABN 66 600 269 181

7 Gilbert Street
Torquay VIC 3228

Phone: (03) 5261 2104
Email: info@mccartneyrealestate.com.au

If you have any questions about this Privacy Policy or believe we have breached our privacy obligations, please contact us using the details above. We will investigate your enquiry or complaint and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).